Funny, I'm a lawyer (retired) and this is one way I was taught to approach conflict when I was in law school. If somebody is furious and wants to sue, you ask them exactly what, if anything, they want to achieve and are they likely to meet that goal -- or prevail -- by bringing suit. Often, once they calm down, they realize that there are other, better, ways to reach their goal.

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Writing Coach/Medium Sherpa Roz Warren( ( writes for everyone from the New York Times to the Funny Times.

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